Arrow Unlock — Support

Need help? Write to calastudio@icloud.com and we'll get back to you as soon as we can. Please include your device model and iOS version.

How do I play?

Tap an arrow to slide it off the board. An arrow can only leave if nothing is in its way, straight ahead of its head. Tapping a blocked arrow costs a heart; lose all three and you retry the level. Clear every arrow to win.

What do the special arrows do?

• Stones never move: an arrow pointing at a stone can't get out.
• A locked arrow waits until the arrow with its matching key has left.
• Frozen arrows thaw when an arrow touching them leaves.
• Arrows in a ring turn a quarter clockwise every time another arrow leaves, so the order of your moves matters.

I'm stuck. What can I do?

Use a hint to see a safe move, undo your last move, smash an arrow with the hammer, or restart the level. Each helper costs coins, and you earn coins by collecting stars and completing worlds.

I bought coins but didn't receive them.

Purchases are processed by Apple. Make sure you're connected to the internet and reopen the app; pending purchases are delivered automatically. If they still don't appear, contact us with the date of the purchase.

Can I get a refund?

Refunds are handled by Apple. You can request one at https://reportaproblem.apple.com

How do I start over?

Go to Settings in the app and tap "Reset progress". Your coins and themes are kept.